Surveys have shown that 7 out of 10 customers are lost because of indifference. The competition made them feel more important, and did not take them for granted. That’s a huge number of losses for a problem that easy to fix. It makes sense that if you’re not making quality connections with your customers and making them feel appreciated, some other company (your competition) will.
It’s also been proven that it’s easier and more profitable to keep existing customers than to gain new customers. Existing customers know who you are, and they trust that you can deliver. They typically spend more and they have the ability to provide referrals to your organization. So why not reward them for contributing to your success?
Keep your customers by generating a “system” that works in conjunction with other advertising to keep your name front and center with the public all year long. Utilize a plan that will allow you to routinely make connections with customers, members, and sponsors as well as the people you want to do business with in the future. Your plan should also provide feedback and information to help you constantly improve your process.
Go beyond regular communication channels with thoughtfully selected business gifts that fit your budget, while gaining the attention of your customers. Executing a retention program at least once per quarter can go a long way toward keeping members, customers, prospects and clients happy.
Using custom printed items in your retention program will make customers feel appreciated and help them to identify with your company, thus providing a connection that goes beyond email campaigns and direct mail. Providing custom printed items empowers customers to advertise for you without even knowing it, by displaying your items on their desks and in their homes! With benefits like that, need we say more?
Now that you know about the benefits of retaining and rewarding customers, your immediate task is to find items that will fit the needs of your organization. That’s where we can contribute the most by providing high quality items for your program as well as program support. Don’t take your customers for granted, expand your network and contact us for help with getting started or implementing your next retention program.
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